Black Kaftan with Arabesque Gold Details

You may request a refund or exchange within 14 days of receiving your order, as long as the item is unused and returned in its original condition and packaging.
Items that show signs of wear, damage, or are returned without their original packaging are not eligible.

Once we receive the returned item, refunds will be issued via InstaPay, mobile wallets, or bank transfer. Please note that refund processing may take up to 14 business days.

Each item can be exchanged once only. After an exchange is completed, the item becomes final sale.

Please note that orders cannot be opened upon delivery. This policy is strictly enforced to ensure the safety and quality of all products.
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Processing Fees

All returns and exchanges are subject to a 150 EGP handling fee, which covers shipping, cleaning, and restocking.